- What size should I order?
- What kind of materials do your shirts use?
What's the outline around the print on my item?
- How much is shipping?
- How long will it take to get my order?
- Can I expedite my order?
- Can I deliver to multiple addresses?
- Do you offer delivery to PO Boxes or Military APO/FPO addresses?
- Will I be charged VAT taxes?
Replacements, Exchanges, and Returns
What size should I order?
For sizing information, click the “View Sizing Chart & Product Details” link provided on the product page you intend to purchase. Please note that women’s sizes tend to be more fitted. We encourage you to refer to the sizing chart before making your purchase.
Basic tees are preshrunk. Our shirts do not shrink if washed as directed, but please note that all combed cotton will shrink if it is exposed to heat. This means it should never be washed in hot water or dried in a hot dryer. The delicate cycle on your machine and cold water are recommended.
Width measurements span across the chest (from seam to seam, not full body).
Length measurements are measured at the point where the neck trim meets body to bottom of the garment (including any bottom trim).
Sleeve length starts where the sleeve and shoulder joins, then to the end of the sleeve cuff or hem.
What kind of materials do your shirts use?
To maintain the highest product quality and a speedy print-on-demand process, we rely on several trusted brands to deliver our promise. Our basic tees, supplied by Gildan and Hanes are made of 100% cotton, true to size and preshrunk. Our premium tees, supplied by Canvas and Bella, are made of a premium poly-cotton blend.
What's the outline around the print on my item?
Prior to printing, our apparel items are pre-treated with a special solution to ensure high quality resolution and color correctness. A small amount of this solution may remain on the shirt and appear as an off-color stain. This residue will disappear after you wash the shirt.
Please wash shirts as directed by the tag information. Our shirts do not shrink if washed as directed but please note that all combed cotton will shrink if it is exposed to heat. This means it should never be washed in hot water or dried in a hot dryer. The delicate cycle on your machine and cold water are recommended.
Where is my order?
When we ship your order, you will receive an email with your tracking information. Please allow 24 hours for shipping information to update on the website.
Can I make changes to my order?
If your order has not yet gone into production (you'll receive an email when that happens), you can still make changes to the size and color of any product in your order. Please send us an email with your order number along with the desired changes, and we will edit the order for you.
You may also change the shipping address, by emailing us, or via the receipt link provided in our email correspondence. From there, hit the "update address" button under your shipping info, enter new shipping information, and click "Update."
Unfortunately, we cannot modify orders once they have gone into production.
Can I cancel my order?
We can only process cancellations for items that have not gone into production. Please email us at email@example.com (or via this form) with your order details we will cancel your order and provide a full refund.
We cannot cancel orders once the printing process has begun.
Please refer to our return policy for information regarding returns and refunds.
I made a mistake in my order! Now what?
Your order is held for 12 hours after it is placed to allow for any necessary changes to billing/shipping addresses or item sizes and colors! Please visit the Change Order page here!
How much is shipping?
Shipping fees are based on the size, weight, and number of packages in an order. For example, larger products, or additional products will incur surcharges.
How long will it take to get my order?
Can I expedite my order?
We currently do not offer expedited shipping because all of our products are custom made-to-order after each purchase. We are looking into ways to expand our shipping options for you.
Can I deliver to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Orders shipped to APO addresses are done so via DHL Globalmail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.
Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
Will I be charged VAT taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.
Items fulfilled from the UK and EU are charged a 20% VAT rate.
My shirt doesn't fit. What can I do?
You may exchange apparel items, unworn, unused, and unwashed, for a different size within 10 days of the delivery date. We can only accept apparel exchanges for a different size, in the same style and color that was originally ordered. Customers are responsible for return and exchange shipping rates. We do not exchange posters, hats, cell phone cases, or other non apparel products. Only one exchange is allowed for each item ordered.
I'm unsatisfied with my product. What can I do?
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:
- The product is flawed.
- The print quality is poor.
- The product you received is different from the product originally represented on our site.
Please email us art firstname.lastname@example.org with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at email@example.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 5-8 business days after your return is received for a refund to appear.
Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
How can I get in touch with you?
Feel free to email us at firstname.lastname@example.org or call our customer service number at +1 202-788-3634 anytime between 9AM - 5PM PST, Monday through Friday. For email inquiries, please expect our reply within 24 to 48 hours during the business week.